Bringing out the Best in People!!!

	CUSTOMER SERVICE call center HOTSHOTS Release date: July 09, 2017
	Be a Customer Service call center Hotshot! BOOK EXCERPT ... “Did you know, that before they even begin a call, Customer Service Hotshots already know how the call is going to end?   Seriously. I’m not kidding.   Before they even begin dealing with a customer, these seasoned Hotshots, already know the steps they are going to take and where it is all going to end.   They have been around the block so many times, that they have wised up to the fact, that there are only three satisfactory outcomes they can offer a customer …              1.     Instant Gratification           2.     an Acceptable Alternative to instant gratification … or           3.     a Valid Explanation of why instant gratification is no longer an option   I call it the IG-AA-VE strategy, pronounced “I gave”, no pun intended.   Think about it for a moment ...”                   WITHIN THESE PAGES YOU WILL FIND …               Informal talks offering a wealth of practical guidance, inspiration and understanding on how to use the powers you have within you.              Clues on what it takes to perform in a level-headed manner in the face of your job’s seeming contradictions.              An indispensable guide for equipping yourself with the tools you need to deliver exceptional customer experiences.
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	Barnes and Noble       Walmart       &        more ...
	CUSTOMER SERVICE call center HOTSHOTS ... online training coming soon ...
	WdLL
	… is an International Customer Service Supervisor specializing in knowledge enhancement, team member behavior development, departmental and inter-departmental process alignment and automation. Evaluation of knowledge releases, member habits and current processes combined with the use of straight-lining fundamentals and the successful communication with team members and cross-functional leaders have resulted in corporate process simplification and an acceleration in customer problem resolution. “Customer Service call center Hotshots” was written exclusively for customer service representatives. It shares observations on the wisdom, discipline and techniques used to achieve effortless top performances. It offers insights to help improve aptitudes and skills sets, instill calmness and grants the ability to settle customer inquiries & concerns.